Last updated: July 13, 2023

 

Thank you for your trust and support in TCA. We (Tunisian Company of Automation CO.,LTD) understand the importance of your personal information, so we will take appropriate measures to protect your personal data. This Policy describes how we collect, use, and handle your personal information when you use our websites, software, and service (collectively, “Service”).

By using TCA service, you consent to the privacy practices described in this Policy. This Policy is incorporated into and is subject to the Terms of Use for the TCA Products and Services you use.

Information We Collect

1. Information You Provide
  • Basic Information of Smart Devices: When you connect your Smart Devices with our service, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.
  • Information Reported by Smart Devices: Based on the different smart devices you use with our service, we may collect different information reported by your devices.
2. Automatically Collected Information
  • Device Information: When you install, access, or use our service, we automatically collect device-specific information, such as the MAC address of your devices, IP address, wireless connection information, operating system type, and version, application version number, mobile application list, push notification identifier, log files, and mobile network information.
  • Camera information: The camera information we collect will be used to allow you to scan the QR code to add the devices you purchased.
3. Smart Devices Related Information
  • Basic Information of Smart Devices: When you connect your Smart Devices with our service, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.
  • Information Reported by Smart Devices: Based on the different smart devices you use with our service, we may collect different information reported by your devices.

How We Use Information

We may use information collected for the following purposes:

  • Operate and provide services to you: To provide you with our service, such information as your account and profile data, device information, usage data, location information, and smart device-related information are collected and processed. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  • Maintain and enhance our Service: Your information is collected for us to understand and analyze the usage trends and preferences, to improve our service, and to develop new products, services, features, and functionality. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
  • Customer Support: We use your personal information to keep you informed of important updates of our service, such as changes of terms and policies and communicate with you to provide support to you, so as to perform our contract with you according to ur Terms of Use.
  • Compliance: We will process your personal data when we deem it necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal procedures; (c) to respond to requests from public and government agencies; (d)to fulfill our terms and conditions; (e) to protect our operations, business and systems; (f) protect the rights, privacy, safety or property of us and/or other users including you; and (g) seek available remedial measures or reduce the loss we may suffer.

Your Rights

  • According to applicable laws, you have the right to object to or request the restriction of the processing of your personal data, and to request the right to access, correct, delete, and portability of your personal data.
  • Where the use of your information is based on your consent, you have the right to withdraw that consent at any time, but the withdrawal of consent does not affect the legality of data processing based on consent before the withdrawal.
  • You can submit your request to us by canceling your account in the app user center or withdrawing your consent to the privacy policy.
  • You can also send an email to support@tcatn.com to request the processing of your personal data.
  • If you find that your information has changed or is inaccurate, please notify us of these changes so that our records can be updated or corrected. If you believe that our processing of your personal data violates applicable laws, you can lodge a complaint to a supervisory authority.
  • Our retention time for your personal data depends on the needs of providing services or products to you, or in accordance with the requirements or permits of applicable laws such as tax laws and accounting laws.

Information Security Measures

We are committed to ensuring the security of your personal data. In order to prevent unauthorized access, disclosure, or other similar risks, we have established reasonable physical, electronic, and management procedures to protect the information we collect. In order to protect the security of your personal data, we have set out the following security procedures and technical and organizational measures:

  • Your personal data will be stored on secure servers and protected in controlled facilities.
  • All data stored in the backend will be categorized into different levels according to the importance and sensitivity of the data, for example, whether it contains personal data.
  • The data exchange between the TCA device and the server is encrypted by the Secure Socket Layer (SSL).
  • We regularly review our practices regarding the collection, storage, and processing of information, including physical security measures, in order to prevent unauthorized access to the system.
  • All server clusters used for cloud platform data storage and processing are set up with access control.

Information security is of great importance for us. We will take all practical measures to ensure the security of your personal data. Through the above protective measures, especially encrypted storage and transmission, your data is very safe. Certain details in the encrypted data can only be accessed by you.

Children’s Privacy Protection

We attach great importance to protecting the privacy of young children. Please obtain written consent from your parent or legal guardian before our services are directed to you who are under the age of fourteen(14)(or such other age provided by applicable law in your country/region of residence). We protect the privacy of young children according to the relevant laws and regulations provided by different areas, regions/countries. Please note that we will take steps to delete personal information if we are aware that we have collected Personal Data from young children without permission from children’s parents or legal guardians.